Customer Reviews

Awesome experience from beginning to end! The shuttle drop off and pick up was awesome too!

I appreciate the fact that they custom service (Will) pulled up my records and took care of my paperwork immediately. The same holds true when I picked up my Volt.

Everything was fine except my car was ready but the paperwork wasn’t. I finally had to leave without it and have it mailed to me. I was told it would take 1.5 hours but I was there 2 hours and 15 minutes. I had an appointment so I couldn’t wait any longer.

Too much waiting around every visits. While the salesperson, Bryan D, was nice and helpful, David O’Hare, the sales manager played too many pricing games. The staff didn’t know the information about the new Volt and told us different wrong information. At the end, we liked the car and went through with it due to the standard discount program at the time, at this dealership.

For the past half year my vehicle had experienced an intermittent problem about 20 different times: "engine too hot - A/C turned off". The engine never actually was too hot, the problem often occurring even upon morning startup. About 3 months ago I brought it in to the dealer to have it checked out, but I was rebuffed, told that nothing could be done until the message appeared and bring it in when the message was displayed. So I brought it in last week when the timing of this error lasted until I was close to the dealership and could have them validate the condition. A diagnosis was done, and the proposed remedy was to replace the engine temp sensor and thermostat at a total cost of about a thousand dollars. They said my warranty expired some ten days ago, and I would have to pay for repair out of pocket. I believe the dealership should have honored my warranty. After all, I brought the problem condition to their attention 3 months prior. To add to my frustration, the service manager who I dealt with on both occasions, treated me in a condescending manner each time and showed little empathy for my problem. I have owned GM vehicles continuously for over 40 years, but this experience has left me very disappointed. Unless it is resolved, I am unlikely to buy or recommend GM again. Thank you for listening...

Too expensive. Workers look like they don't want to be there.

for the most part very good. this time it was a little off; kept me waiting over one hour to tell me they had to keep the car another day for more tests.

The team helped me get the best car within my budget AND even discussed three options before I made my final decision!! Bryan was not pushy - he could see I had specific concerns in mind - price, new teen driver and longevity of use!!

Best service writer ever. Fast service with a smile

Good experience. My salesman Riza Kolor was extremely helpful and courteous. He noticed me when I walked in and greeted me with a " have you been helped"and off we went to get me the car I wanted. Ed Makapugay finance manager was very efficient and got my paper work done in a timely manner. Over all a very pleasant car shopping day Thank You

Third vehicle we bought from Stewart. Scott Wright has helped me all 3 times and does an excellent job at the point of sale as well as with service issues afterwards. I recommend Stewart Chevrolet to friends and family.

Always GREAT !!!!!!

Professional and polite. They got my truck in, fixed and released in a timely manner.

Thanks

Bill the service advisor explained to me everything in detail and all the warranties that is still available for my truck.

Very good I told the problem they fixed it offered shuttle service it was great

Jayvee, the sales person, was a pleasure to talk to, very responsive, I would give 5 stars if the evaluation is about Jayvee. The low rating is more related to the sales management. Here are the specifics that lowers my overall experience: 1. I went in first time to test drive and get a quote of the trade-in. The sales manager gave me a trade-in value of $19,300. When I went in to do the lease, he dropped the trade in value to $18,500, giving no reason other than the price he could pay at auction, I assume he had that information when he made initial offer. 2. The initial quote of the lease was 10K miles per year, I was told that it's an additional $15/month from 10K to 12K, then 12K to 15K. I opted to go for 15K miles, and the price jumped by a lot, when I asked how much it was for 12K miles, it went up by ~$1,500 from 10K mile. I happened to got a quote from the other dealer, had to spend extra time for them to lower 12K miles lease term to the ballpark of $15/month. I have a lot of colleague getting EVs from many dealerships in the bay area, and I didn't see any recent transactions from Stewart, there's probably a reason for that. The only reason I leased at Stewart was because I liked Jayvee, but I would not recommend any other colleague to buy from this dealership.

Very helpful and friendly

Always professional

Walked in - got service - got the car. Nothing could have been more straightforward.