It is convenient, timely and prompt. I was surprised by the car getting a washing when there for an oil change , tire rotation and new windshield wipers. Such a nice touch. Everyone is pleasant and the best is David McCauley (I honk that’s his last name). He’s always friendly and a no nonsense guy. Thanks for the best service as always.
I've been having a problem with my key getting stuck in the ignition due to a parking brake malfunction. I've been experiencing this since I got the vehicle two years ago but it only recently became even worse right after I realize my warranty was over. it got to the point where my battery started dying because my key was getting stuck on the on position too much. Bill Hood got my truck in so quickly and had it fixed in 48 hours. I now don't have to worry about replacing my battery or wearing out my truck sooner than I need to because of the constant starting and parking trying to release my key. I had had a couple of negative experiences with other Representatives not believing me but Bill Hood didn't question it and took care of me. I will go back to the dealership service and I will only see Bill Hood because he didn't treat me like an idiot or like I didn't know how vehicle works. As a female I truly appreciate that.
My brand new car turned out to have a broken washer reservoir from the factory. I came to Service and they kept my car 5 days, after which I had to take it back.For. all this time they didn’t offer me a replacement car. After 5 days of staying in Service, they still didn’t replace the broken item saying that they don’t have it to replace.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (415) 570-7351 to discuss your concerns, as your satisfaction is of utmost importance to us.
Bruce, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Stewart Chevrolet, we value our customers and we look forward to seeing you soon.
Ricardo, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
I just did the oil changed and rotate 4 wheels / tire. But I doubt that they really checked the tire carefully for me. Because I just found that was something wrong with my tire monitor systems. One tire pressure didn’t show up, others were 35psi, 36psi, 37psi. So I just put air inside by myself. But right front tire was still something wrong. I hope you guys can take it seriously. And help me to fix it. Thanks
I especially appreciated having an appointment and at the exact appointed time my service rep (Bill Hood) was at my truck window and taking care of me. I like your appointment system and trust it makes your operation run smoothly.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stewart Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
I took my car Tuesday morning, the car was ready at 3:pm I know cause I have a camera in my car I went Wednesday at 1 and this lady spoke to me very badly that the car wasn’t ready with out answer it was the cashier by the way so bad service honestly
Erasmo, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Frederick, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Keith, your satisfaction is important to us, so we want to sincerely thank you for choosing Stewart Chevrolet and we hope to see you again soon! We sincerely value your business and look forward to your next visit!