11 Reviews Found
Confirmed Service Customer
Appreciate the salesman , but the management were not on the same page
Melvin M.
DALY CITY
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
The experience was pleasant in the beginning from being able to get added in the same week for appointment and also great customer service by Mr. hope ,the ending experience was very unpleasant
Michael H.
SAN FRANCISCO
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Everything went very smoothly! Great Help,
Latarsha W.
SAN FRANCISCO
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call. Thank you again for leaving us this response!
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Confirmed Service Customer
David was great and got everything I needed done in a timely manner. Thank you David.
Ramon O.
SAN FRANCISCO
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you again for leaving us this response!
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Confirmed Service Customer
Did not appreciate being informed when I dropped off the car that "rats may have damaged the car and therefore is not covered by the warranty" before any inspection of the car. It came across as an assumption and created doubt if I was I going to get an honest assessment.
Kevin K.
SAN FRANCISCO
Business Response
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
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Confirmed Sales Customer
Planned ahead and made the purchase smooth from start to finish.
Julian T.
MILPITAS
Business Response
Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Very professional no time wasted came in and was taken care of quickly and went on about my day. Thank you
Miguel L.
SOUTH SAN FRANCISCO
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience!
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Confirmed Sales Customer
Amazing customer experience!! Best experience buying a car EVER! Very patient showing me how to use all the features of my new car!
Lisa M.
FOSTER CITY
Business Response
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
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Confirmed Service Customer
Getting parts took two days longer (Thursday to Thursday) than originally hoped. Other than that, nothing to complain about.
Philip M.
SAN FRANCISCO
Business Response
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.