278 Reviews Found
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
David McCauley was a model of customer service: clear, communicative and reassuring.
Anne M.
SAN FRANCISCO
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Very professional and attentive service department
Larry H.
EL DORADO HILLS
Business Response
We're glad to hear you found our staff was very professional and attentive! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
We're glad to hear you found our staff was very friendly! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
The service portion was good, but the check engine light experience was horrible. I brought the truck to your dealership for a diagnosis of the check engine light, and was informed that the parts were going to be over $1200, and that there was a national back order for the specific part. The back order issue was true, however, I ordered the part from Mopar Factory Parts cost a total of $699.91. Why does the parts department nearly double the price of the part? On top of that, I received the part this past Friday, and installed it for about $1500 less than was quoted by your service writer. I will be taking all of my companies fleet vehicles to another dealership going forward.
Matthew M.
SAN FRANCISCO
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
The entire experience at Stewart Chevrolet was positive. Darrion and his associates were competent and professional. When my lease is up, Stewart Chevrolet will be my first stop.
Sean S.
SAN FRANCISCO
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you, and have a fantastic day!
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Confirmed Service Customer
Your service department is the worst charged me 600 and my vehicle is still under warranty
Howard L.
SOUTH SAN FRANCISCO
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
I had a great experience with scheduling my appointment with Rachel and service with Malina. Rachel was very resposive and responsible with letting me know when my service time was available. Malina was knowledgeable and quick to help me get my service done efficiently from the moment I entered the service center. I had a great experience with my service last week!
Jessica L.
SAN FRANCISCO
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
OUTSTANDING���Bryan knows his product well. His focus was in educating us and NEVER a ���hard sell���
Kimberly B.
SAN FRANCISCO
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
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Business Response
Hi there, thank you; we appreciate your feedback! We hope to see you soon!
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Confirmed Service Customer
I would have given 5 stars bc David my service is advisor is excellent! But the dealership will not pay for me to get a return Uber/Lyft ride despite the service being a recall.
Marc P.
SAN FRANCISCO
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
For about 3 hours worth of work you charged me over $700! Are you serious?? That is just in labor!
Marcus N.
PACIFICA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Drop off pick up and paid Never remember anymore about it
Benjamin F.
CLEAR LAKE
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Sales Customer
People are very friendly and we were able to finish our transaction in a very short time
Enrico V.
SOUTH SAN FRANCISCO
Business Response
Enrico Victoriano, thanks again for taking the time to leave us this information about your recent visit. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
I was greeted by a wonderful gentleman named Darrion. Such a great young man that was very knowledgeable and super professional. The ease of dealing with him was great!
Prinscella A.
SOUTH SAN FRANCISCO
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Will was great. He was able to get my repairs paid for on the warranty. The repairs were completed in less than one day. Great service!!!
Steven C.
SAN FRANCISCO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Everyone was polite and professional. The service took a little longer than expected, but I was kept informed and the delay was explained.
Clint M.
FORESTVILLE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Hi there, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Not as courteous or knowledgeable as I would expect my dealer to be. Was not treated with respect or care.
Amanda B.
REDWOOD CITY
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.