Juan, we would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to resolve this matter to your satisfaction. Please contact our team so we can discuss options with you.
I arrived early for my 9:00am service appointment. I was immediately asked if I asked if I had an appointment and who my service advisor was. I responded Bill Hood. I was informed that he was finishing processing the 8:30am appointment but would be with me soon. The attendant checked back with me twice to keep me informed until Bill Hood arrived. I was asked to join Bill in the Service Center and he reviewed my vehicles service records and recommended the Maintenance 1 service. I told him I would like to wait. The service was performed in 2 hours. The waiting area had excellent Wi-Fi and refreshments to purchase. I was very pleased with the entire process!
Cecelia, the whole Stewart Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Sam, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Stewart Chevrolet, we value our customers and we look forward to seeing you soon.
Rogelio, we sincerely appreciate your feedback. Each employee is a valued member of the Stewart Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I appreciate the fact that Bill Hood is a consummate professional diligent about communicating with the customer so much so that I recently sent to friends in that are in need of a new car and would like to buy a Chevrolet all based on Bill Hood and the maintenance department!
Jim, we sincerely appreciate your feedback. Each employee is a valued member of the Stewart Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I have been coming to Stewart Chevorlet for many years, and Bill has been there for as long as I can remember. He is the best. If I ask for something to been done and it isn't due to be done yet, he will let me know. That's what I like about the customer service dept. They have always been honest with me. I only buy Chevorlet s. Nothing else.
Jeanette, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Stewart Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
Service was outstanding! Scott worked with us very closely to give us exactly what we were looking for. Explaned everything imaginable about the car. We feel very comfortable at Stewart Chevrolet and cannot imagine purchasing a vehicle anywhere else.
Anthony, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Stewart Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!