Customer Reviews

Will and service team awesome!!!

Great

David is always a joy to deal with. He is knowledgeable and friendly. He makes getting your car serviced easy and offers you choices about waiting or getting a ride home. His time estimates for work to be done are right on. As long as I live in the Bay Area I will be a Customer of your dealership.

A little too many people scheduled for 7:30, so took around 30 minutes before the service was actually started. But then, in 2 hours they had done everything, that was perfect.

My issue was address and handled professionally by every person I was in contact with.

Smooth and friendly

I came in to have my vehicle serviced as usual I was greeted with a warm welcome vehicle was serviced on Wednesday and I headed out on Friday to Fort Bragg California from San Francisco for my nephew's graduation the car ran great and I was safe and secure and my trip would be good thanks for all your hard work keeping me and my family safe on the road we made it back home safe and had a great smooth ride home best service ever thank you

Stewart Chevrolet is the best! Bill, David, and Will are always so accommodating, knowledgeable, and friendly, that it is always a pleasure to bring my car in for service!

David Mccauley was great. Always takes care of my vehicles great and is very professional. Informative n kept me in the loop on what was going on with my truck

Excellent Staff

Abe was very professional and took excellent care of us while looking and buying a new Chevy. He made sure that the car that we were purchasing was all set up ready for us to drive off the lot. Also Abe was able to recommend couple of restaurants in the area for lunch. Great experience.

It was good service from the advisor. I was not impressed with the car wash part. I was told by a previous service advisor to come in with my car dirty. I did that and the wash was completely rushed and bad quality. Dirty spots around the car. Tires still dirty. And the inside wasn?t even vacuumed or wiped down. I was very disappointed and had I known the wash would be so bad I would not have brought it in dirty. I know they are capable of doing better. The dealership details cars all day long. I can only hope the mechanic doing my oil change was more thorough than the car washers.

The service representative was great. My car was finished when promised.

I purchased a used vehicle from a car lot in Sacramento. Their ?certified mechanic? insisted that my Stabilitrak issue could never be repaired, even by a dealer. What?s more, my issue with cruise control was a fuse. Working on the assumption that, even though more expensive, a dealer would know more about my problems than anyone, I brought my 2007 Tahoe to your shop. My issues were all identified as completely repairable in the first hour or so! I?ll never bring Stella anywhere else. I?m not made of money, but if I want to take care of her, you?ve proven that you all know what you?re doing. Every single person on the entire team was incredibly professional and made me feel welcome and confident in my decision to trust this dealership. I?m completely and totally a fan!!

Sales person was very nice and accommodating. He made sure I was comfortable with the sales process. It probably would not have changed my decision, however, his inexperience led him to not fully answer my question about the differences between the 2 models. I am happy with the experience and the car!

Le falta m?s amabilidad

Bill was vey helpful

I brought the vehicle in primarily to repair the release of the right back seat which did not function at all with the seat locked in its upright position. The service was completed successfully (the only reason I gave more than 1 star) however when I wanted to know how the rear seat release was fixed it got really weird. The service manager told me that the technician popped the latch open with a screwdriver. I asked how that was done with the seat locked in position. The manager then said without any deference that it wasn't locked, it was already folded down. At this point i was somewhat surprised and said well a tech must have gotten it down somehow. To this the manager said nobody got it forward - it already was. Now Im a bit annoyed that there is some form of strange denial about the condition in which I brought the car in. At that point I said "are you sure youre talking about my car?". This apparently angered the manager as though I was insinuating his competence. It was more a rhetorical question that anybody should have seen. Anyway from that point an argument ensued in which I attempted to reiterate that I brought the car in because the seat was locked upright but he never acknowledged that fact. Part of this problem is due to another fact that when I called I mentioned to the person making my appointment that I needed a seat repair and would do an annual service. Apparently only the annual service request was recorded. Also the service manager blew right past my comment that I could show him the problem. Part of this is on me for not insisting I show him the locked seat at the checkin point. But you all really need to train your managers on the concept that the customer is always right. I will try one more service at your dealership but if the experience does not improve quite a lot I will not return for a third time.

I went on-line to make an appointment. I scheduled an appointment and I did not ask for any specific person to book my appointment with. When I arrived, I was told that William was to help me. As I waited other customers were dropping off their car with other reps, with one not having made an appointment. William was tied up with a customer that seemed upset. I waited an hour for William. The other reps would not me even when I made a complaint. they would not deviate from William to help me. All I wanted to do is have my car serviced and drop off the keys. Two of the other reps ended up free with customers at times while I was waiting. I do not blame William for his delay helping an unhappy customer, but with two reps seeing and hearing my frustration, common sense would have been to aid my assistance.

I had an appointment and it still took all day.It would nice if scheduled appointments for routine maintenance would take 2 to 3 hours