575 Reviews Found
Confirmed Service Customer
After paying I waited for over 30 minutes for someone to bring my car around front. It was at the end of the day and not even that busy so having to wait that long didn't seem right.
Jordan M.
OAKLAND
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
It is convenient, timely and prompt. I was surprised by the car getting a washing when there for an oil change , tire rotation and new windshield wipers. Such a nice touch. Everyone is pleasant and the best is David McCauley (I honk that’s his last name). He’s always friendly and a no nonsense guy. Thanks for the best service as always.
Eileen C.
DALY CITY
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Will the service manager is great.All the people were very helpful and friendly.
Robert N.
SAN BRUNO
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I've been having a problem with my key getting stuck in the ignition due to a parking brake malfunction. I've been experiencing this since I got the vehicle two years ago but it only recently became even worse right after I realize my warranty was over. it got to the point where my battery started dying because my key was getting stuck on the on position too much. Bill Hood got my truck in so quickly and had it fixed in 48 hours. I now don't have to worry about replacing my battery or wearing out my truck sooner than I need to because of the constant starting and parking trying to release my key. I had had a couple of negative experiences with other Representatives not believing me but Bill Hood didn't question it and took care of me. I will go back to the dealership service and I will only see Bill Hood because he didn't treat me like an idiot or like I didn't know how vehicle works. As a female I truly appreciate that.
Michaela J.
HALF MOON BAY
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stewart Chevrolet. Thank you again for choosing Stewart Chevrolet and we hope to see you again.
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Confirmed Service Customer
Easy and convenient! Lots of hardworking staff on a busy day
Noah B.
SAN FRANCISCO
Business Response
Hi, thank you so much for your high rating. Thank you again for choosing Stewart Chevrolet and we hope to see you again.
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Confirmed Service Customer
Will did a great job addressing all my concerns.
William C.
SAN BRUNO
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stewart Chevrolet! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My brand new car turned out to have a broken washer reservoir from the factory. I came to Service and they kept my car 5 days, after which I had to take it back.For. all this time they didn’t offer me a replacement car. After 5 days of staying in Service, they still didn’t replace the broken item saying that they don’t have it to replace.
Volha B.
SAN BRUNO
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (415) 570-7351 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Working with Bill Hood is smooth and easy.
Alfredo G.
SAN FRANCISCO
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Thank you for leaving feedback. Please reach out to us at (415) 570-7351 so we may identify ways to improve your experience.
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Business Response
Bruce, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Stewart Chevrolet, we value our customers and we look forward to seeing you soon.
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Confirmed Service Customer
David McCauley assisted me with my service and was incredibly helpful and attentive. Excellent service.
Ricardo S.
PACIFICA
Business Response
Ricardo, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Waited too long for check-in. I was sitting in the car watching others check in and then nothing. I had to go inside and request service.
Susan M.
SAN FRANCISCO
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
Always supportive, positive, take care of me.
Jackie L.
SAN FRANCISCO
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Stewart Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
I just did the oil changed and rotate 4 wheels / tire. But I doubt that they really checked the tire carefully for me. Because I just found that was something wrong with my tire monitor systems. One tire pressure didn’t show up, others were 35psi, 36psi, 37psi. So I just put air inside by myself. But right front tire was still something wrong. I hope you guys can take it seriously. And help me to fix it. Thanks
Bin L.
DALY CITY
Business Response
Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I especially appreciated having an appointment and at the exact appointed time my service rep (Bill Hood) was at my truck window and taking care of me. I like your appointment system and trust it makes your operation run smoothly.
Jonathan S.
PACIFICA
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stewart Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I took my car Tuesday morning, the car was ready at 3:pm I know cause I have a camera in my car I went Wednesday at 1 and this lady spoke to me very badly that the car wasn’t ready with out answer it was the cashier by the way so bad service honestly
Erasmo H.
SAN FRANCISCO
Business Response
Erasmo, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Frederick, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Thank you for choosing Stewart Chevrolet as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I still don't understand the process. I just go with the flow and let Will Dea lead me through the process.
Edward W.
SAN FRANCISCO
Business Response
Hello, we really appreciate your feedback! We're looking forward to your next visit with us!
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Confirmed Service Customer
It was easy and great you take appointments now
Keith O.
DALY CITY
Business Response
Keith, your satisfaction is important to us, so we want to sincerely thank you for choosing Stewart Chevrolet and we hope to see you again soon! We sincerely value your business and look forward to your next visit!