The service at Stewart was excellent. My experience with Chevrolet is NOT. I cannot believe that a part that know one knows how broke and is broken often cannot be at least partially covered by insurance. I should not have to pay $1600 on a leased car within one year (let alone seven months) of leasing.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
My car needed repairs as usual I was greeted by my wonderful Chevy family making sure my needs or well taken care of keeping me well informed on what's going on with my vehicle when my car was returned back to me it ran better than ever thank you for keeping me and my family safe on the road always a wonderful experience
Goyette, we appreciate your kind words. The entire team at Stewart Chevrolet thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
Robert, we sincerely appreciate your feedback. Each employee is a valued member of the Stewart Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
The day I called the only 2 appointments conflicted with my work schedule. I had to wait until the next business day for an appt which was over a weekend and very inconvenient. It was also very costly as my alternative for work transportation is Uber and I racked up over $100 in Uber fees to get to/from work while waiting for this appointment. I was also informed that if I just dropped off my vehicle it would be sitting in the garage until Monday - so really not advisable. My check engine light was on for the first time in the life of my car. I don’t risk further damage by driving it and I had no idea what was wrong. My appointment was set for 8 am on Monday. I was 4 mins late to my appt - I got caught in first day of school traffic. I apologized to the greeter - he said it wasn’t a problem. It was 8:39 before my service person came to my car. So with an 8:00 am appointment - I sat in the driveway until 8:39 am without being checked in. When I asked the greeter about the delay - he shrugged and said we are busy. What is the point of having appointments if timeliness is an issue? While the service person was very nice and very professional- there was no apology for being kept waiting nor was there a satisfactory explanation. It was just mentioned that they were busy. My car had been in to the same dealership the previous Monday - 6 business days earlier for routine maintenance. The wait that day was excessive as well. The diagnosis of my car and the repair portion went smoothly and fairly quickly. The issue I continue to have with this dealership is how I am treated and the length of time it takes to be seen. My time is valuable - just like many people - and I am very disappointed that appointment times are not honored. My car is a 2014. My last 3 cars have been Chevrolet - and I am starting to think about which vehicle is on my radar. My current vehicle still has some warranty left - which is the ONLY reason I use this dealership for service. While I may be extremely loyal to Chevrolet- this dealership - because of the “customer service” has never won me over.
Kathryn, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thank you for taking the time to provide this feedback, Joshua. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
Will Dea in Volt Service is very courteous. However, despite my husband’s findings by Volt owners that our problem is a common one, Stewart service people have never heard of it. The problem is that our fan is running most mornings to the point of hearing the car and garage. The problem did not show up at overnight stay at Stewart, but continues to happen at home.