It went fine. Steps taken for virus concerns and masks are creepy, but that���s not your fault. Bill Hood does a very good job assisting customers. You should go back to a in house shuttle service. Lyft drivers and their cars are nasty! I do not make it a habit to use these drivers, the few times I have taken the ride offered by Stewart have been bad. Dirty cars, I guess you get what you pay for. I���ll get my own ride.
I called for an appointment to get two tires and an oil change. Showed up on time they didnt have the tires. The old change was 75.00 and tries to upsell me a cabin filter and air filter for $400.00. The gentleman who helped me was very nice...I dont think it was him but.......would never go back...sorry!!!
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (650) 994-2400 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Started Process with Salesperson Jayvee who incorrectly told me I could get financing and $10k off corvette. He told me he was working and after sending me deal numbers went home for the day and left me hanging with no information. I left two messages with dealership and nobody returned call. The next day I spoke with Brian who did a nice job overall through purchase. After getting home 3 hours away and really started going over car, it was loaded with water spots and scratches all over. I have spent over 20 hours paint correcting the car and have all but a few scratches buffed out. My door sill plate has several scratches and I asked Brian to replace it under warranty. He responded that i need to send pictures. I did this and he has never responded back.
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Stewart Chevrolet Cadillac team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
I came in for transmission problems and spent over $6000 on engine parts and not sure why. Drove my truck and the same symptoms. Brought and you then replaced my transmission. And i ended up spending over $5000. You took over $11,000 from me. I totally feel ripped off!! Never will i come back!!!! And i want my $6000+ back!!!!!
We apologize for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.