Confirmed Service Customer
Had a negative experience with Will in service dept. Dropped off vehicle on 12/20 for routine service and issue with left turn camera and touch screen. Will told me issue will most likely not fall under warranty before seeing vehicle and notified me it would cost $1440 for diagnostics. Agreed to proceed because issue has persisted for >1 year. Will called back on 12/22 and told me he did not find issue with camera . Did not hear back from him about car until 12/28 when I finally called for update. Feel like there was no effort to assist with finding out issue and decision was made about vehicle without adequate investigation. Recommend not telling customers there is no issue prior to diagnostics to prevent customer perception service dept is resistant to discovering issue. Also recommend communicating with customer about pick up and completed work on vehicle.
Rachel C.
PACIFICA,
CA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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