I've been having a problem with my key getting stuck in the ignition due to a parking brake malfunction. I've been experiencing this since I got the vehicle two years ago but it only recently became even worse right after I realize my warranty was over. it got to the point where my battery started dying because my key was getting stuck on the on position too much. Bill Hood got my truck in so quickly and had it fixed in 48 hours. I now don't have to worry about replacing my battery or wearing out my truck sooner than I need to because of the constant starting and parking trying to release my key. I had had a couple of negative experiences with other Representatives not believing me but Bill Hood didn't question it and took care of me. I will go back to the dealership service and I will only see Bill Hood because he didn't treat me like an idiot or like I didn't know how vehicle works. As a female I truly appreciate that.