360 Reviews Found
Confirmed Service Customer
David McCauley, Service Consultant is very professional and helpful in settling the lost of my Chevy Bolt from an accident. Great guy and responsive.
David D.
SAN FRANCISCO
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Stewart Chevrolet and we hope to see you again soon! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Confirmed Service Customer
We had a warranty battery exchange in our Bolt. It went smoothly and they finished when they said they would be.
Alan R.
SAN FRANCISCO
Business Response
Hi there! We're so happy we were able to help you out! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
The finance person Randy worked very well with Brian in sales and David in service to do my end of lease Bolt inspection and paperwork for the purchase of our leased 2021 Bolt.
Richard D.
SAN FRANCISCO
Business Response
Hi, we are so happy to read such a great review about Stewart Chevrolet! Thank you, and have a fantastic day!
Was this review helpful?
Confirmed Service Customer
The very nicest staff, extremely accommodating.
Denise T.
SAN FRANCISCO
Business Response
Hi, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Francis was great and the service was done on time and I spoke to Jayvee about some features I had questions about and he answered them and even showed me how to use the auto park by taking me out on a test drive.
Jeffrey L.
SAN MATEO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Service Customer
Prompt efficient service Clear explanations Friendly service
Rochelle G.
SAN FRANCISCO
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Hi, thanks for taking the time to leave a review.
Was this review helpful?
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Confirmed Sales Customer
My experience at Stewart Chevrolet was Excellent. I feel it had to do with my handsome, competent, no-pressure salesperson, Randy. My new Equinox is beautiful and it feels much more stable than my last vehicle. Thank you Stewart Chevrolet!
Andrea R.
OAKLAND
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
Was this review helpful?
Confirmed Service Customer
Brought my car in for oil change and received it later in the afternoon as promised.
Jenise T.
REDWOOD CITY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Confirmed Sales Customer
We generally had a good experience. However, our initial salesperson left the dealership before the vehicle we had ordered arrived and the staff we dealt with were unable to reverse -engineer the price he had quoted us. As a result, we ended up spending quite a bit more than we had anticipated. The staff did their best to make as much of it up to us as they could — and did well by us overall — but the price difference was really a shock to us.
Howard S.
SAN FRANCISCO
Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
David took care of me in a timely manner and the work was efficient
Paul H.
SAN FRANCISCO
Business Response
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Sales Customer
Always a pleasure to work with the team at Stewart Chevy. This is the 3rd car purchased/leased with the team, and will continue to buy all my cars at the location. We have referred several friends and family since this is NOT the typical car sales process, they are extremely professional and take GREAT care of their customers. Thanks for a memorable experience!!
Lisa M.
FOSTER CITY
Business Response
Hello, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Confirmed Service Customer
Had a negative experience with Will in service dept. Dropped off vehicle on 12/20 for routine service and issue with left turn camera and touch screen. Will told me issue will most likely not fall under warranty before seeing vehicle and notified me it would cost $1440 for diagnostics. Agreed to proceed because issue has persisted for >1 year. Will called back on 12/22 and told me he did not find issue with camera . Did not hear back from him about car until 12/28 when I finally called for update. Feel like there was no effort to assist with finding out issue and decision was made about vehicle without adequate investigation. Recommend not telling customers there is no issue prior to diagnostics to prevent customer perception service dept is resistant to discovering issue. Also recommend communicating with customer about pick up and completed work on vehicle.
Rachel C.
PACIFICA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Was this review helpful?
Confirmed Service Customer
I was met quickly when I arrived and the staff was friendly and helpful. They even offered a ride to my home.
Patrick T.
SAN MATEO
Business Response
We're glad to hear you found our staff friendly and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! All Star Customer Care reviews@allstarautomotive.com
Was this review helpful?
Confirmed Service Customer
David McCauley was exceptional. My family has purchased 5 vehicles from Stewart and have always gone to Bill Hood for Service. David and the rest of the team have done a wonderful job communicating and being honest about what’s needed in our service. It’s worth the drive from San Jose to make sure that we get taken care of by a team we have come to know and trust like family.
Roberto P.
SAN JOSE
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hi, thank you so much for your high rating. We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
The work was properly explained and quoted, it was done in one morning, and the dealership resolved the issue such that the software updates were covered and cost me nothing. Also, an old recall was found that meant that new parts were ordered and I'd be informed when they were received for installation. I appreciate the work.
Jason J.
SAN FRANCISCO
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stewart Chevrolet! Thank you again for the great review!