Susan, we sincerely appreciate your feedback. Each employee is a valued member of the Stewart Chevrolet Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Recent relocation from Southern Relocation, my dealer in LA is Hooman which allows me to make appointments and I get complimentary exterior wash. All of which Stewart did not offer which does drive my decision making.
Noemi - thank you for taking the time to write about your experience at our dealership. All of us at Stewart Chevrolet Cadillac pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Michael, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Stewart Chevrolet Cadillac. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Lack of communication, had to make numerous phone calls to find out status of my vehicle. Lots of messages left without any follow up from service department. Also, took a half hour just to get my vehicle checked in. Once ready for pick up, had to wait for another half hour for vehicle to be washed. Routine maintenance and minor service took much longer than expected. Since I have been coming to Stewart Chevrolet the customer service has been consistently declining. Only 4 service advisors may be part of the problem. When I take my other car to the Honda dealership, there is never more than a 5 minute wait to check in, prompt communication on the status of my vehicle, and a timely return of my vehicle by a friendly staff.
I do like the quality of service that is performed on my vehicle and the thoroughness of work, but the customer service and turn around time can be greatly improved, especially with repeated experiences in regards to this matter. Also wrote a letter to Joe, I believe the service manager, referring to my experience with no response.
Robert, thank you for bringing this issue to our attention. Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact us at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
I really liked my service advisor, Bill Hood. He very patiently listened to and understood my concerns, told me what could be done that day and referred me to where I could schedule another appointment for the remainder.
Leslie, we sincerely appreciate your feedback. Each employee is a valued member of the Stewart Chevrolet Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
The repairs were completed ahead of schedule. I appreciate Art looking into warranty coverage. I wish, however, that he would provide a realistic estimate of when my car would be ready. This is the second time he told me that his team would not be able to even look at the car for at least two business days and have it ready one or two days later, when in fact they diagnosed the problem the day I took the car in and had it ready one business day later.
Thank you for taking the time to share your feedback. We appreciate the time it took for you to give us this feedback. At Stewart Chevrolet Cadillac, we value our customers and we look forward to seeing you on your next visit.
Charles, thanks for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to provide more details.
The work done on my car was excellent. And I was very thankful to get a Shuttle ride from my house to the dealership to pick up my car after it's maintainance check up. However, when I picked up my car, it was not washed as the Service Dept representative had told me it would be. Before I left my car at the dealership, Bill told me he would have it washed if I found my own ride home from the dealership. That was disappointing to find out he did not keep his word. I will remember that next time.
I was not happy with the level of service but the owner of the dealership help resolve the issue. While I was inclined to take my service business elsewhere, I will return to Stewart Chevrolet for my next service
Alfred, we sincerely apologize that we did not meet your expectations. At Stewart Chevrolet Cadillac we always want to have happy customers and this feedback will help us improve. Please contact us at your earliest convenience so we can discuss what happened and work on a solution.
1. They didn't diagnosed my car completed. When I take back my car they said still engine light is on, nothing fixed they charged me $260 charged then said to me everything is okay good now. But I can't believe everything okay then again same problem come out I went there but they gonna charge me again for finish the diagnostic, I waited service managed Joe, he let me wait almost an hours finally he come out. Services are horrible there, so mean the service manager. I'm hot happy at all their services.
My service appointment was exceptional - advisor Bill - very helpful and attentive. Scott Wright was extremely accommodating with arranging a loaner car for the day.
My car was washed and recall work was conducted in a timely manner.
Excellent department and dealership!