Stephen, we sincerely appreciate your feedback. Each employee is a valued member of the Stewart Chevrolet Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Overall I was quite satisfied and Will Dea the service consultant did a fine job. The only thing that was confusing was that I had signed up via the GM certified pre-owned website for an afternoon appointment but when I arrived at the indicated time I was told that it would be tough to fit me in. I didn't get that lack of coordination between the online system and actual practice. But Will promised the car would be ready in 3 hours and it was done in 2. Also, someone at the dealership noticed I could use a desk and wifi while waiting and so they showed me those facilities. The only suggestion I'd make is to say that up-front: 'there is the waiting room - and also we have desks and wifi if you need.' I'd gladly return to Stewart - and will.
Todd - thank you for taking the time to write about your experience at our dealership. All of us at Stewart Chevrolet Cadillac pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
service dept is likely over worked....and too small but taking over a week just to look at my car is excessive... because of this the staff dont care much for customer service.... while i was dropping off my car, someone from mgmt was yelling at a customer and telling her she was being inconsiderate and rude for exlecting thhem to service her car in one day. when i had issues wi5h my service writer i contacted the service manager and he is onky reason i didnt give a 1 star.... he answered yhe questions my service writer didnt and even waived the outragous storage fees. being from a business with chevy cars ill have ti go to a digf dealership next time, at no fault to that service manager.
The wait was short and like always I was greeted by name and handshake by service writer David. David attended to my needs quickly and efficiently. David does his job very well. thanks for the great service!
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Stewart Chevrolet Cadillac, we value our customers and we look forward to seeing you on your next visit.
Bill, the service rep, was great and Bob, the driver, who drop me home was also great. The only thing is i wish they would wash my truck before they gave it back to me. BMW would always wash my other car before i got it back. If you added that, it would be great.
Jerry - thank you for taking the time to write about your experience at our dealership. All of us at Stewart Chevrolet Cadillac pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Thank you for taking the time to share your feedback, Vallangiman. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again for scheduled maintenance down the road. Thanks!