The service was great, but I still feel I am paying too much for my lease. My friends have the same car and are paying significantly less per month with the same annual miles and a smaller down payment.
It is great to hear that our staff at Stewart Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
During my Comparison shopping for a Chevrolet Silverado truck, there was no doubt Stewart Chevrolet is far superior to any of the other dealerships I experienced in all categories. Stewart makes a new vehicle buying experience pleasant and fun, not stressful. Also, they keep there facility and restrooms immaculate. I also own a 1997 Corvette and have used there service and parts department numerous times, which is also fabulous. If you are in the market to purchase a new vehicle and it's one that Stewart sells, don't go any further, you will never get better Customer Service or a better deal than at Stewart Chevrolet Cadillac. My first contact with a sales associate was with Neil Taylor, which by the way is a caring, class act individual. Since I wanted a particular truck with specific items, the truck had to be factory ordered and Neil just made made that process so pleasant and easy. When the truck arrived and Neal called me to pick up the truck he spent as much time is took to show me how to use all the features and options, especially I wanted to learn the GPS, and I am not tech savoy at all. Neil is very patient, thorough and an excellent teacher. Even though the entire transaction wasn't completed until later that evening, Neil said when your on the way home, if you have any concerns or questions don't hesitate to call me, I will be awake. How could one expect any better service than that. Thanks Neil. When I left the Stewart with the truck, I felt very confident, because Neil took so much time showing me how everything works. Also, the Manager Chris Bruyn helped me spec out the truck and he just did a fabulous job. A couple of the options I wanted to order on truck, other dealers I went to couldn't seem to be able to provide them for me, but Chris did some did his research and effort and was able to provide the options I wanted. Chris is just another class act individual at Stewart. And then then when it was time for the financing or cash payoff, I was introduced to the Finance Manger Ed Makapugay. Ed is so pleasant, knowledgeable and personable. Believe it or not, he makes it a pleasure to pay for the vehicle. Ed also went out of way to forward the sales contract to my insurance company. Ed is just another class act person at Stewart. Again, I can't empathize enough, if you want a pleasant, great deal, new automobile buying experience, there is definitely only one place to go, which is Stewart Chevrolet, Cadillac. Buy the way the Chevy Silverado I purchased is fantastic. I just love it. There is such a fabulous display of cars in the showroom, I sure got attached to fabulous limited addition Corvette. Thanks again for that wonderful Customer Service from the staff at Srewart.
Bennett, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Stewart Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!
Schedule appointment on 3/27, indicated 4 items of concern. Car in @ 7:30 am, per service adviser, did not have time to look at the vehicle that day, 3/27, will look at it following day, 3/28, only addressed 1 item could not duplicate. Also Stewart Chevrolet service web pages states "FREE Car Wash with every service!" did not receive.
Service manager, Bill Hood, did a great job along with the mechanic on fixing my difficult steering problem. There had been four attempts to correct this by outside businesses. The car drives great again especially on the highway with increased gas mileage. I am so pleased. Also, the car was not a Chevrolet so this too matters to me. Have used your dealership in the past for company cars so am familiar with your level of work. Thanks for everything.
I came in with a spare tire but was turned away. Not enough persons and not in the queue. So I went to another ace to have it replaced..at Andy’s tire Elaine 2 tires were ordered and my tires were replaced. However the flat tire dashboard light would remain on. They said it would go away after driving a few miles. The light remained on. Tires were not flat. They do not have device to remove the light. In desperation, I went back to dealer. Someone came out quickly wth device and tried. Light did not go out. I as told to come back ASAP early next week and leave the car when it could thoroughly check it out
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Stewart Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
I came in late on a Friday with an emergency oil leak on a car I purchased used from a private owner. The dealership had no reason to provide preferential service, but they worked me into their busy schedule quickly, were sympathetic to the serious nature of the problem, and took care of me at a fair price, showing me the issue (a loose oil filter left loose by another dealership after a recent oil change) I was very grateful to the service manager who was a cheerful, knowledgeable, and nice guy. i will be back for service and future purchase of a new car.